How TrueCRM collects, uses, and protects your personal and business data.
Last Updated: 1 January 2025 · Effective Date: 1 January 2025
This Privacy Policy explains how TrueCRM by VLS Technology Pvt. Ltd. ("TrueCRM", "we", "us") collects, uses, and protects information when you use our website (truecrm.in) and CRM platform. We comply with applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Information you provide: Name, email, phone number, company details when contacting us or creating an account. Client and prospect data you enter into the CRM platform.
Automatically collected: Browser type, IP address, pages visited, session duration, and device information via standard web analytics.
All data is stored on ISO 27001-certified servers located in India with 256-bit SSL encryption. We implement role-based access controls, regular security assessments, and employee data handling training. We do not store payment card data on our servers — payments are processed through PCI-DSS compliant payment partners.
We do not sell your data. We may share data with trusted third-party service providers (hosting, analytics, email services) under confidentiality agreements. We may disclose information when required by Indian law or court order.
Under the Digital Personal Data Protection Act, 2023, you have the right to access, correct, and request deletion of your personal data. Contact us at [email protected] and we will respond within 30 days.